Shipping Policy
Car Neck Pillows, operated by QuantumGen Enterprises, works with fulfillment partners to deliver your neck and lumbar pillow set. This policy explains our shipping practices and how to get help with an order.
Free US Shipping
We offer free standard shipping on orders delivered within the United States, with no minimum purchase required.
Available delivery destinations are shown at checkout. We do not currently advertise international delivery.
Shipping Origin
Orders may ship directly from suppliers or fulfillment partners in the United States or overseas, depending on inventory availability.
We do not manufacture these products or operate every location from which they ship. Car Neck Pillows remains your point of contact for order support, shipping questions, and returns.
If the product you ordered becomes unavailable, we will contact you rather than substitute a materially different product without your agreement.
Processing and Delivery Estimates
Processing time is the time needed to prepare and dispatch your order. Transit time begins after the carrier receives the package.
The estimated delivery timeframe communicated before purchase should be used when planning your order. Any timeframe described as “delivery” includes both processing and transit time unless clearly stated otherwise.
Delivery estimates vary by shipping origin, destination, inventory, and carrier. Overseas shipments may require additional transit and customs clearance time. Estimates are not guaranteed arrival dates.
Business days are Monday through Friday, excluding applicable holidays.
Shipping Delays
If we cannot ship within the timeframe communicated when you ordered, we will notify you, provide an updated estimate when available, and offer the required options to accept the delay or cancel for a full refund.
We will obtain consent to additional delays where required by law. A change in supplier or shipping origin does not remove these obligations.
If your order has shipped but is taking longer than expected, contact us so we can investigate with the fulfillment partner and carrier.
Order Tracking
We will send tracking information to the email address provided at checkout when it becomes available.
A shipping label may be created before the carrier receives the package. Tracking may also pause between scans, particularly when a shipment transfers between carriers.
If tracking is unclear or your delivery estimate has passed, email carneckpillows@gmail.com with your order number.
Delivery Address and Instructions
Please provide an accurate address, including any apartment or suite number, and ensure the location can receive packages.
Contact us promptly if you notice an address error. We will try to make corrections, but changes may not be possible once fulfillment has begun.
Please respond to legitimate carrier requests for delivery information. Contact us if you need help confirming a request.
Missing, Damaged, or Incorrect Deliveries
Contact carneckpillows@gmail.com if your package is missing, arrives damaged, or contains an incorrect item.
For packages marked delivered but not located, we may ask you to confirm the address, check with household members or building staff, and assist with a carrier investigation. A delivered tracking status does not automatically close your claim.
For damaged or incorrect items, include your order number and photos of the item and packaging where reasonably possible. We will investigate and arrange an appropriate replacement or refund. You will not be charged necessary return shipping for an incorrect or defective item.
Refused or Undeliverable Packages
If a package is returned because it was refused, unclaimed, or could not be delivered, contact us to arrange the next step.
Options may include reshipment or a refund under our Return & Refund Policy. Any proposed reshipping charge will be explained before you agree to it. We do not impose an automatic restocking fee.
Cancellations and Returns
C
ontact us as soon as possible to request cancellation. We will try to stop fulfillment, but cancellation may not be possible after dispatch.
For comfort or fit returns, contact us within 14 calendar days of delivery. Returns go to our designated US return address, regardless of the original shipping location. Please obtain return instructions before mailing anything back.
See our Return & Refund Policy for complete eligibility, timing, and shipping-cost details. Nothing in this policy limits cancellation, refund, or other rights provided by applicable law.
Contact
Car Neck Pillows
Operated by QuantumGen Enterprises
carneckpillows@gmail.com