Return & Refund Policy
Car Neck Pillows, operated by QuantumGen Enterprises, wants you to feel comfortable with your purchase. Our 14-day comfort trial lets you try your neck and lumbar pillow set and decide whether it is right for you.
14-Day Comfort Trial
Contact us at carneckpillows@gmail.com within 14 calendar days of delivery to request a return.
You may open the packaging, install the pillows, and try them during this period. Normal use to evaluate comfort and fit does not disqualify your return.
To qualify:
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Pillows must be clean and undamaged, without stains, persistent odors, alterations, or excessive wear.
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Both pillows and their included covers and accessories must be returned when returning a complete set.
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Provide your order number or other proof of purchase.
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Send your return within 14 calendar days after we provide return instructions.
Please retain the original packaging when possible. If it is unavailable, use suitable protective packaging.
The comfort trial applies to discounted purchases as well as full-price purchases.
How to Request a Return
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Email carneckpillows@gmail.com with your order number and the reason for your return.
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We will provide return instructions and the correct return address.
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Package the items securely and include your order number.
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Send the package within the return window and retain your shipping receipt and tracking number.
Please contact us before shipping a return. Do not send it to the supplier or the address printed on the original shipping label unless we instruct you to do so. Sending a return to the wrong address may delay or prevent its receipt.
Return Address
After contacting us at carneckpillows@gmail.com for return instructions, mail your return to:
Tesla Neck Pillows
PO Box 39514
Charlotte, NC 28278
This is the designated return address for Car Neck Pillows orders. Include your Car Neck Pillows order number inside the package.
US customers return items to this US address, regardless of whether their order originally shipped from a US or overseas supplier.
Return Shipping and Fees
For comfort, fit, or change-of-mind returns, customers pay return shipping.
If we sent an incorrect item or your item arrived damaged or defective, we will cover necessary return shipping or provide another resolution at no additional cost.
There is no restocking fee for an eligible return. We do not deduct the original cost of free standard shipping from your refund.
We recommend a trackable return service and secure packaging. If a return is lost in transit, contact us with your shipping receipt and tracking information so we can help investigate. Refunds may depend on confirming receipt or resolving the carrier claim, subject to applicable law.
Refund Processing
We will inspect your return and issue an eligible refund within 7–10 business days of receiving it. Refunds are sent to the original payment method and include the amount paid for the returned merchandise and applicable refundable sales tax.
Your bank or payment provider may require additional time to display the credit.
If an item is incomplete or falls outside the stated return conditions, we will explain the issue and any proposed reduction or denial. Normal evaluation during the comfort trial is not a reason to reduce a refund.
Damaged, Defective, or Incorrect Items
Contact carneckpillows@gmail.com promptly if your order arrives damaged, defective, or incorrect. Include your order number and, where reasonably possible, photos of the item and packaging.
We will arrange an appropriate replacement or refund at no additional cost. Please retain the items while we provide instructions.
The 14-day comfort-trial deadline does not limit rights or remedies available under applicable law for defective or misdescribed products.
Cancellations and Order Changes
Contact us as soon as possible if you need to cancel an order or change its delivery address. Orders may be sent to our fulfillment partners shortly after purchase, so changes cannot always be made.
If we can stop fulfillment, we will cancel the order and issue a full refund. If the order has already shipped, our return process applies. This does not restrict cancellation or refund rights arising from shipping delays or other circumstances covered by law.
Missing, Refused, or Undeliverable Packages
Contact us if your package is missing or marked delivered but cannot be located. We may ask you to confirm the delivery address, check with household members, and assist with a carrier investigation. A delivered tracking status does not automatically close your claim.
If a package is returned because it was refused, unclaimed, or addressed incorrectly, contact us to arrange a refund or reshipment. Any proposed reshipping charge will be explained before you agree to it. We do not impose an automatic 20% restocking fee.
Exchanges
For a different color, please request a return and place a new order. Contact us directly about incorrect, damaged, or defective items so we can arrange a suitable resolution.
Questions and Payment Disputes
We encourage you to contact us so we can help resolve an order problem. Doing so is not a condition of exercising your payment-dispute or other legal rights.
Nothing in this policy limits rights that cannot be waived under applicable law.
Contact
Car Neck Pillows
Operated by QuantumGen Enterprises
carneckpillows@gmail.com